Select Pincode
0

FAQ

Kindly check the FAQ below if you are not very familiar with the functioning of this website. If your query is of urgent nature and is different from the set of questions then please contact us at:
Email: admin@docopoco.com
Call us: 7747001001
Chat from 10 am & 10 pm on all days including Sunday to get our immediate help
If you are not satisfied with the resolution provided by us, then please write to our Grievance Officer at admin@docopoco.com.

How do I register?

You can register by clicking on the "Register" link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

Are there any charges for registration?

No. Registration on docopoco.com is absolutely free.

Do I have to necessarily register to shop on Docopoco?

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Can I have multiple registrations?

Each email address and contact phone number can only be associated with one docopoco account.

Can I add more than one delivery address in an account?

Yes, you can add multiple delivery addresses in your docopoco account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Can I have multiple accounts with same mobile number and email id?

Each email address and phone number can be associated with one Docopoco account only.

Can I have multiple accounts for members in my family with different mobile number and email address but same or common delivery address?

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Can I have different city addresses under one account and still place orders for multiple cities?

Yes, you can place orders for multiple cities.

 

What is My Account?

My Account is the section you reach after you log in at docopoco.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

How do I reset my password?

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

What are credit notes & where can I see my credit notes?

Credit notes reflect the amount of money which you have pending in your docopoco account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in "My Account" under credit note details.

What is My Shopping List?

My Shopping List is a comprehensive list of all the items previously ordered by you on docopoco.com. This enables you to shop quickly and easily in future.

 

What are the modes of payment?

You can pay for your order on docopoco.com using the following modes of payment:
a. Cash on delivery (COD)
b. Credit and debit cards (VISA / Mastercard / Rupay)

If the order has to be left at the security gate, please continue to pay online via wallets, UPI, net banking, or cards as you are doing now.

If you choose COD as the payment method, you will need to pay our delivery executive in cash at the time of delivery.

To minimize contact, please give the executive the exact amount or the order total rounded up to the nearest hundred. For example, if your order value is Rs.1,235, please pay exactly this amount or Rs.1,300.

The executive will not be able to return any change. Any balance due will be credited directly to your docopoco wallet which you can utilise in your next order.

The option is currently available only for docopoco mobile app users.

Are there any other charges or taxes in addition to the price shown? Is VAT added to the invoice?

There is no VAT. However, GST will be applicable as per Government Regulizations.

Is it safe to use my credit/ debit card on docopoco?

Yes it is absolutely safe to use your card on docopoco.com. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

What is the meaning of cash on delivery?

Cash on delivery means that you can pay for your order at the time of order delivery.

If I pay by credit card how do I get the amount back for items not delivered?

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your docopoco account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Where do I enter the coupon code?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any evoucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

What is docopoco Wallet?

The docopoco Wallet is a pre-paid credit account that is associated with your docopoco account. This prepaid account allows you to pay a lump sum amount once to docopoco and then shop multiple times without having to pay each time.

 

When will I receive my order?

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot. Your order will be delivered to you on the day and slot selected by you. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations).

How are the fruits and vegetables packaged?

Fresh fruits and vegetables are hand picked, hand cleaned and hand packed in reusable plastic trays covered with cling. We ensure hygienic and careful handling of all our products.

How are the fruits and vegetables weighed?

Every fruit and vegetable varies a little in size and weight. While you shop we show an estimated weight and price for everything priced by kilogram. At the time of delivery we weigh each item to determine final price. This could vary by 10% at maximum. Therefore if you have shopped for something that costs Rs. 100 per kg, and we delivery 1.5 kg of the product to you (eg cabbage, pineapple), you will still be charged a maximum of Rs. 110. In case the weight of the product is lesser than what you ordered, you will pay correspondingly less.

How will the delivery be done?

We have a dedicated team of delivery personnel and a fleet of vehicles operating across the city which ensures timely and accurate delivery to our customers.

How do I change the delivery info (address to which I want products delivered)?

You can change your delivery address on our website once you log into your account. Click on "My Account" at the top right hand corner and go to the "Update My Profile" section to change your delivery address.

How much are the delivery charges?

 

Do you deliver in my area?

 

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area - we will inform you before checkout.

Will someone inform me if my order delivery gets delayed?

In case of a delay, our customer support team will keep you updated about your delivery.

What is the minimum order for delivery?

There is no minimum order for delivery but we charge a nominal delivery charge as below.

Orders above Rs.1200 are free.

Do you do same day delivery?

We do same day delivery provided you place your order before 12 noon on the day you want delivery. 

What is Same Day Delivery?

Docopoco has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day in the slot chosen by you. For example if you place the order before 12 noon you can choose from either 4:30 pm to 7:00 pm or 7:30 pm to 10 pm slot. But, if order is placed after 12 noon you will receive it the next day in the slot chosen by you. *Subject to slot availability.

Is Same Day Delivery applicable to only a few products or all products?

The Same day Delivery is applicable to our entire range of products. 

 

What are delivery slots?

Delivery slots are time slots during which you will receive your order.

How do I add or remove products after placing my order?

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

How long will my chosen slot be blocked for me?

5 minutes. After this the slot will be released for other shoppers on the website.

Is it possible to order an item which is out of stock?

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

How do I check the current status of my order?

The only way you can check the status of your order is by contacting our customer support team.

How do I check which items were not available from my order? Will someone inform me about the items unavailable in my order before delivery?

You will receive an email as well as an sms about unavailable items before the delivery of your order.

What You Receive Is What You Pay For

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

When and how can I cancel an order?

You can cancel an order before the cut off time of your slot (1 pm for evening slots and 6 am for morning slots) by contacting our customer support team or you can also cancel your order from the Customer Service section on the docopoco app.

 

How do I contact customer service?

Our customer service team is available throughout the week, all seven days from 10 am & 10 pm on all days including Sunday to get our immediate help call 7747001001 or e-mail us at admin@docopoco.com.

What are your timings to contact customer service?

Our customer service team is available throughout the week, all seven days from 7 am to 10 pm.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with docopoco. Do write to us admin@docopoco.com in case of positive or negative feedback.

How do I raise a claim with customer service for any of the Guarantees - Delivery Guarantee, Quality Guarantee?

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Will Docopoco ask for sensitive information such as bank account details, PIN number, card number?

Please note that our customer service team will never ask you to share information other than your email ID, phone number, and name registered with docopoco. If you get any email, call or message from anyone claiming to be from docopoco asking for sensitive information such as bank account details, PIN number, card number, etc., please do not share it.

 

Return - Refund

We have a "no questions asked return and refund policy" which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your account on the Site. This can be used to pay your subsequent shopping bills.

Return Policy - Time Limits:
1. Perishable goods: Within 48 hours from the delivery date
2. Other goods : Within 7 days from the delivery date.

Others

Do you have offline stores?

No we are a purely internet based company and do not have any brick and mortar stores.

Where can I find currently running offers/ promotions?

There is a link called "Store Wide Offers" on the top right hand side of our website. All products with any discount or promotions are listed under this section.

What do I do if an item is defective (broken, leaking, expired)?

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

How will I get my money back in case of a cancellation or return?

What are the modes of refund?The amount will be refunded to your docopoco.com account to use as store credit in your forthcoming purchases. In case of credit card payments we can also credit the money back to your credit card. The money will be credited back to your account in 7-10 working days.  Please contact customer support for any further assistance regarding this issue.

I am a corporate/ business. Can I place orders with docopoco.com?

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at admin@docopoco.com to know more.

I'd like to suggest some products. Who do I contact?

If you are unable to find a product or brand that you would like to shop for, please write to us at admin@docopoco.com.com and we will try our best to make the product available to you.

How & where I can give my feedback?

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at admin@docopoco.com, or call us on 7747001001 and we will do our best to incorporate your suggestions into our system.

Are Delivery Tokens issued?

The Delivery Token policy has been permanently withdrawn from the docopoco delivery mandates and shall not be issued until further notice.

Is there an expiry date to my wallet credit?

No, there is no expiry date on the reward amount. Once the money is credited to your docopoco wallet, it stays there till its used.

How do I check my wallet balance?

You can view your wallet balance and its associated details under "My Wallet" section in "My Accounts" page.

If you have any complaints or suggestions about the content published on docopoco.com please write to our Grievance Officer at admin@docopoco.com

 

Download Our App

Follow Us

/docopoco.ganktok

Select your pincode To start shopping
Some text some message..